At PictureWealth Lending (PWL) we put our clients at the centre of everything we do but we recognise that even in the best-run organisations, things can go wrong. We want to give you the best experience, so if you are unsatisfied in any way, we’d like you to tell us about it.
We will take your feedback seriously and aim to resolve your complaint in a respectful, fair and reasonable way as quickly as we can.
How do you make a complaint?
ATTN: Head of Lending
Picture Wealth Finance Pty Ltd
PO Box 7857
Cloisters Square WA 6850
You may phone:
If you need help to make or manage your complaint, you can appoint someone (for example, a relative or friend) to represent you. Please note that we will need your authority to speak to any representative that you appoint.
We can also arrange an interpreter for you and help you fill out forms or express your complaint.
Interpreter service: 131 450
National Relay Services:
If you are not satisfied with our response to your complaint, you can escalate your complaint to AFCA. As a financial services business, we’re required to be a member of AFCA, which provides free external dispute resolution services to consumers. If you’re not happy with our response, you can refer your complaint to AFCA. Our membership number is 109121.
Australian Financial Complaints Authority (AFCA)
You can contact AFCA using the following details: